Refund & Return Policy

Refund & Return Policy

At Randive Industries, we are committed to providing reliable solar products and services to our customers. We understand that there may be situations where a refund or replacement is required. This policy explains the conditions and process for requesting a refund.

Eligibility for Refund

A refund may be considered in the following situations:
  • The product received is defective or damaged.
  • The ordered product has not been delivered.
  • The product received is significantly different from the product ordered.
  • Any other valid issue approved by Randive Industries after review.

Refund Request Process

To request a refund, customers should contact us through our official email address or website contact form. Please provide your order details, contact information, and a clear description of the issue. Photographs or other supporting information may be requested where applicable.

Review and Approval

Every refund request is reviewed individually. Once the request is verified and approved, the refund will be initiated through Razorpay to the original payment method used for the transaction.

Refund Processing Time

Approved refunds are generally processed within 7–10 business days. The actual time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

Non-Refundable Situations

Refunds may not be applicable in the following cases:
  • Incorrect product selection or specifications provided by the customer.
  • Change of mind after placing an order.
  • Product damage caused by improper installation, handling, or misuse by the customer.
  • Products that have been modified or used contrary to the recommended instructions.
  • Digital services or other services that have already been fully delivered.

Replacement or Resolution

Where appropriate, Randive Industries may offer a replacement, repair, service, or alternative resolution instead of a refund, depending on the nature of the issue and product availability.

Contact Us

For refund-related queries or requests, please contact Randive Industries through the contact details provided on our website. Our team will review your request and assist you with the appropriate resolution.